In this policy, we describe how we are processing your personal data as a data controller.
Policy overview
Our underlying policy is that we want you to remain anonymous when using our service. It is therefore our policy to never store any activity logs or metadata and to have as minimal data retention as possible. However, in some situations we might process your personal data if you, for example, are sending an e-mail or reporting a problem. In those cases, we might process your personal data. Also, if you use our service for illegal purposes, we have every right to restrict access to our service.
Support and problem report
Support by e-mail: your e-mail address and other information which you have written in the e-mail. Problem reported by the app/client: (program logs, email, IP-addresses and sensitive path are removed). Please refrain from entering any personal data when reporting a problem by the app/client.
Processing of e-mails and problem reports via our social media and email are made for the purpose of answering questions, resolve problems, and provide general support to customers. The processing is necessary for the purpose of the legitimate interests where such interest overrides your rights to your personal data.
After "solving" or "closing" a support case/problem report, all related emails/problem reports are archived (removed from the inbox). After six months, all emails/problem reports sent to our support address are automatically, permanently erased (from inbox, deleted items, sent items, trash, and archives).
Third-party recipients
Your personal data will only be shared with third party suppliers who are performing services on our behalf and for the purposes stated above.
Is any transfer made to a third country?
No. We only store your personal data within the EU/EEA. If transfer to a third country occurs in exceptional cases, we will ensure that there is a legal basis for such a transfer and provide you with necessary information.
Age restriction
In accordance with the Children's Online Privacy Protection Act (COPPA) and related regulations, we do not knowingly collect or store any personal information from children under the age of 13.
Advertising
We ensure that we do not target any personal information based on these ads. Although you opt in to use the free, advertising-supported VPN services, we won't share the advertisers any your personal information or any usage information without your prior consent.
Notwithstanding the foregoing, these advertising partners may set and access their own cookies, pixel tags, and similar technologies on our services, and they may otherwise collect or have access to information about you which they may collect over time and across different online services.
To learn more about these programs, please visit:
AdMob: https://policies.google.com/privacy
Updates
This Privacy Policy was updated August 20, 2023. This Privacy policy may be updated and, in such case, a new version will be published on akn.net website.
Terms of Service
To review the Terms of Service, please visit: